Maria Lhuiza A. Jatico

Maria Lhuiza A. Jatico

Customer Service & Loss Mitigation Professional

Tanza, Cavite | jaticomarialhuiza@gmail.com

About Me

A motivated and dedicated customer service professional with over 9 years of experience in financial services, telecommunications, and customer support. Known for thriving in fast-paced environments, delivering exceptional service, resolving complex issues efficiently, and building strong, lasting customer relationships. Committed to exceeding expectations and contributing to team success.

Core Competencies

Professional Experience

Customer Service Representative

Wells Fargo

November 2024 – September 2025
  • Assisted customers with inquiries, account resolutions, and financial transactions
  • Delivered high-quality service ensuring customer satisfaction and retention
  • Maintained compliance with banking regulations and company policies

Loss Mitigation Specialist

JPMorgan Chase & Co.

March 2020 – September 2024
  • Managed customer accounts and facilitated effective payment solutions
  • Handled collections while providing compassionate financial assistance
  • Resolved escalated concerns with professionalism and empathy
  • Contributed to team goals and performance metrics consistently

Customer Service Representative II

TELUS International Philippines

March 2017 – March 2020
  • Provided expert mobile troubleshooting and comprehensive account support
  • Successfully upsold premium plans and device upgrades
  • Cross-sold home internet services driving significant revenue growth

Customer Service Representative I

Teleperformance (Boost Mobile)

September 2015 – January 2017
  • Supported customers with account management and service-related issues
  • Ensured timely resolution to enhance overall customer experience

Education

Bachelor of Science in Psychology

University of Makati

2014 – 2016

Diploma in Office Technology

University of Makati

2012 – 2014

Let's Connect

I'm always open to discussing new opportunities and how I can contribute to your team's success.

Contact Information

✉️ jaticomarialhuiza@gmail.com 📱 0962-424-7895